Question 1

What measures are being implemented in response to COVID - 19?

Accepted Answer

Centenary Stage Company, the professional theater in residency on the campus of Centenary University, remains committed to the health and safety of our community and adheres to all requirements and regulations set forth by the State of New Jersey.   As such, CSC is taking the following measures to ensure a safe and enjoyable theatre going experience for our patrons, staff, volunteers and artists.
 
In compliance with Centenary University policy and all current requirements set forth by the State of New Jersey, Centenary Stage Company will continue to follow the below measures regarding public health and safety in response to COVID-19.
 
1. Masks and face coverings are optional for all patrons.
2. Reduced social distancing within the house for most events. CSC will continue to offer social distanced seating to our patrons at a distance of 3' around groups.  For patrons seeking to purchase more than 2 seats together please contact the CSC box office directly at (908) 979 - 0900 to arrange for those tickets.
3. Contactless ticketing eliminating the traditional tearing of tickets at the door for entry limiting the need for contact between patrons, staff and volunteers.  CSC has shifted to a digital/print your ticket at home format and is encouraging patrons to purchase tickets in advance.  Once a ticket is purchased patrons will have the option to either have their tickets mailed to them at an additional charge or e-mailed to them at no cost.  E-mailed tickets may be printed at home or presented at the box office using a smart device.  CSC has eliminated a "will call" and will no longer allow patrons to have their tickets held for them at the box office.  However, CSC will continue to offer day of event ticket sales.
4. Hand sanitizing stations have been installed by the University and will be available for use throughout the Lackland Center providing patrons, staff and volunteers with quick and easy access.
5. Increased deep cleaning has been initiated by the University and is further reinforced by CSC staff. Regular deep cleaning, as well as, increased cleaning of all public spaces before and after every performance will occure.
6. Upgraded HVAC and air ventilation has been installed by the university and meets ASHRAE recommendations.
Policies and protocols subject to change based upon amending Centenary University policy in accordance with New Jersey State requirements.

Question 2

How does contact-less ticketing work?

Accepted Answer

In an effort to limit contact between CSC staff, volunteers and our patrons CSC is implementing contact-less ticketing for the 2020-21 season.
 
How does this work?
 
CSC has eliminated the traditional "will call".  Patrons purchasing tickets by phone or on-line will no longer have the option to have their purchased tickets held for pick-up at "will call".  Alternatively, patrons purchasing tickets via on-line or by telephone will have (2) options for receiving their tickets in advance.  These options are:
 
1. BY MAIL:  Patrons may continue to elect to have purchased tickets mailed to them at the standard mail rate of $1.50 per order selected for mailing.
2. BY E-MAIL:  Patrons may elect at check out (on-line or by phone) to have a digital ticket(s) e-mailed to them.  This option creates a digital ticket which is sent electronically to the e-mail address on file in the patron account.  Once this digital ticket is received patrons will be required to print the digital ticket(s) at home and bring the print out with them on the day of the performance to gain admittance to the event.
Additionally, in lieu of physically handing your traditional printed ticket to a CSC volunteer for collection, tickets will be scanned by staff and/or volunteers at ticketing stations prior to entry of your performance's venue.  These stations will be situated at the entry points to the venue of your performance.

Question 3

How are you implementing social distancing within your theatre spaces?

Accepted Answer

UPDATED!(as of 05/27/2021)
 
In light of the recent loosening of social distancing requirements by the state of New Jersey CSC will implement the follow policy regarding social distancing requirements with our theatre spaces:
 
CSC will reduce the social distancing requirement from 6' between individual, pairs, and groups or families to 3'.
 
We've done this by making pairs of (2) seats available every (2) seats within a row and available seats have been staggered from row to row to assist in maintaining appropriate 3' distance from front to back.  We have also opened our balcony for all CSC performances held in the Sitnik Theatre.  By following this format within the architecture of our Sitnik Theatre we're able to safely maintain 3' between pairs of patrons. 
 
For larger families or groups looking to purchase more than (2) seats together please give our box office a call directly at (908) 979 - 0900 and we will be more than happy to accommodate your seating requirements.
 
Social distancing policies are subject to change.

Question 4

Does social distancing impact my ability to purchase tickets?

Accepted Answer

No!  You can still purchase tickets on-line, by phone or in person.
 
However!  Because of our socially distanced seating map when purchasing tickets ON-LINE our ticketing system will not allow for more than (2) seats to be purchased together. If you try to purchase more than two seats the system will give you the following error message:
 
"Unable to find (x amount) of seats together".
 
For families or parties of more than (2) that may not require social distancing from each other and would like to purchase tickets together you must call the CSC Box Office directly to reserve.
 
Additionally, in order to maintain appropriate social distancing within our theatre spaces we recommend that patrons seeking an individual ticket please call the CSC Box Office to reserve.

Question 5

Can I still purchase tickets in person?

Accepted Answer

Absolutely!
 
Our box office continues to remain operational during our standard box office hours, as well as, 2 hours prior to every performance.  Although, we strongly encourage our patrons to purchase their tickets in advance via on-line or telephone - patrons may elect to purchase tickets in person either in advance or on the day of the performance.

Question 6

I have specific seating requirements.  Am I still able to reserve ADA compliant seating?

Accepted Answer

Yes!
 
Despite the limited house size in our Sitnik Theatre we have been able to maintain a selection of seats specifically for patrons with mobility requirements.  As is generally the case with any CSC performance we strongly encourage any patron with specific seating requirements to contact the CSC Box Office directly to reserve those seats in advance. 
 
Although we work very hard to accomodate all of our patrons seating requirements we cannot guarantee availability of specific seating on the day of.

Question 7

I'm looking to purchase tickets for a family, what should I do?"

Accepted Answer

Because of our socially distanced seating map within our Sitnik Theatre our on-line ticketing system will not allow for more than (2) seats to be purchased at a time on-line.
 
For families or groups that may not need to socially distance from each other and are looking to reserve seats together we require those patrons to call the CSC Box Office directly to reserve.  The CSC box office is open Monday through Friday from 1 - 5 PM and (2) hours prior to every performance.  To contact the CSC box office please call us at (908) 979 - 0900.

Question 8

I'm trying to purchase tickets on-line but it keeps giving me this error:

Accepted Answer

"Unable to find (x amount) of seats together"
 
If you are receiving this error message when trying to purchase tickets via our secure on-line ticketing system chances are it is because of our socially distanced seating map.  Because our seating map has been updated to keep a minimum of 3' feet between patrons the on-line system will not allow for more than (2) seats to be purchased at a time.
 
If you are a family or larger group of more than (2) that does not require social distancing within your own party and would like to sit together CSC requires that those patrons call the CSC Box Office directly to reserve.  To contact the CSC box office please call us at (908) 979 - 0900 during our regular business hours; Monday through Friday from 1 - 5 PM.